Ondris Privacy
Effective 25 August 2026 · updated 29 October 2026
Ondris is a personal assistant made by SYMTERA. This policy explains what information Ondris collects, how it collects it, how it is used, and who it is shared with - including the outside AI companies that help Ondris answer you.
What we collect and how
Information you give us
Your email address and password when you create an account (the password is stored only in scrambled form); your name and the other details you tell Ondris about yourself, such as your work and location, which Ondris saves as notes so it can help you better; your mobile number if you verify one; and your plan and payment status.
What you send Ondris
Your messages, voice recordings, the files and pictures you attach, and the projects, books, documents and other work you create in Ondris.
Accounts you connect
Only if you choose to connect them (for example your email, calendar or online files), Ondris reads what it needs from them to do what you ask - for instance the emails you ask about. You can disconnect them at any time in Services.
Collected automatically
How much you use each part of Ondris (to apply your plan's limits), technical logs needed to keep the service running and secure, and, in the iPhone app, a notification token if you allow notifications. Your location is used only if you allow it, for questions about where you are.
How we use it
To provide Ondris: answering your messages, making the documents, pictures, voices, videos and other work you ask for, remembering your earlier conversations and notes so you don't have to repeat yourself, applying your plan and its limits, taking payments, keeping your account secure, preventing abuse and fixing faults. We do not sell your information, and we do not use it for advertising.
Outside AI services
To answer you, Ondris sends information to the AI companies below. Each one receives only what it needs for its part:
| Company | What it receives | Why |
|---|---|---|
| Anthropic | Your messages, the files you attach, and what Ondris reads for you from accounts you connect | To understand what you ask and write Ondris's replies and documents |
| OpenAI | Descriptions and pictures for images you ask Ondris to make or change; your voice recordings and replies when they are turned into text or read aloud | To make and edit pictures, and as the backup for voice |
| ElevenLabs | Replies to be read aloud, and your voice recordings | To read replies aloud and turn your recordings into text |
| Google (Gemini) | Some messages, and the scripts and pictures for animations you make | To answer some questions, and to make animations |
| Groq | Some messages | To handle quick tasks, such as short summaries and sorting a request |
| Voyage AI | Your messages and the notes Ondris saves about you | To find what is relevant from earlier conversations |
| fal | The pictures and descriptions for videos you make | To make videos |
In the Ondris iPhone app, Ondris names these companies and asks for your permission before anything is sent to them, and asks again if this list changes. Each company receives your information under its business terms with SYMTERA, which require it to keep your information secure and confidential. Where a company offers the choice, we have switched off any use of your information to train its AI models. This gives your information the same protection as this policy.
Other service providers
Ondris also relies on these providers to run the service. Each receives only what it needs for its role and must protect it:
- Supabase - stores your account, chats and files.
- Railway and Netlify - run Ondris's servers and website.
- Stripe - takes card payments on the website. Your card details go to Stripe and are not stored by Ondris.
- Apple - in-app purchases and notifications in the iPhone app.
- Twilio - phone calls and text messages, if you use them.
- Google - only the Google accounts you choose to connect.
How long we keep it
We keep your information while you have an account, so Ondris can carry on where you left off. You can delete a chat, file or project at any time. You can delete your account at any time in Ondris under Profile → Delete account; the account and its data are permanently removed after 7 days.
Your choices
You can choose not to agree to outside AI services - Ondris then can't answer messages. You can see and change the details Ondris has saved about you in Profile, disconnect any connected account in Services, and ask for help with access, billing or any privacy question through the support page.
Changes
If we change this policy we will update the date above, and if the list of AI companies changes, the iPhone app will ask for your permission again.